Refund policy

At The River Pier, we want you to be completely satisfied with your purchase. Please review our return policy below for details.

• Satisfaction Guarantee: We offer a 30-day satisfaction guarantee. If you're not fully satisfied with your purchase, you may return the item within 30 days of the purchase date for a full refund.
• Eligibility for Returns: To be eligible for a return, the product must be unused, unopened, and in its original packaging. If the product has been opened or used, we offer store credit or an exchange instead.
• Return Process: We provide prepaid return labels for all U.S. customers to make the return process hassle-free. Simply contact our customer service team at info@theriverpier.com to initiate the return and receive your prepaid label.
• Damaged or Incorrect Products: If you receive a damaged or incorrect item, please contact us right away. We will arrange for a replacement or exchange at no cost to you.
• Refund Timeline: Once we receive your return, refunds will typically be processed within 7-10 business days. You will be notified by email once your refund has been issued.

For any questions or assistance with returns, please reach out to us at 931-205-0447 or info@theriverpier.com.